Day 3 of #DGInsideJob started with a Press Conference by the Kelantan Amature Football Association (KAFA) and the signing of the Memorandom of Agreement (MOA) with Happy Communication as Red Warriors 2012 main sponsors. Red Warriors is also sponsored by Al-Hamra, Yusmira, Sinar Harian, Umbro, Warriors, RW Energy Plus and Masterskills for this season.
All 6 #DGInsiders were tasked to cover the press conference and blog about it (like what I am doing now). Happy is a subsidiary telco company by DiGi and it is aimed to users of East Coast Malaysia (Pantai Timur; Kelantan, Terengganu & Pahang). Most people in the East Coast never realized this fact that the telco line they are using (Happy) is actually utilizing DiGi telecommunication lines and transmission towers. I found out about the fact when our DiGi Daddy Mr. Mark Lee told us.
Too bad that all Red Warrior players were not there in the Studio, or else I would have taken the chance to interview them. Seriously, I feel like a real journalist when I was inside the Studio at D'House, and I made friends with the reporters as well. Who knows that one day I will be working along with them, so I better make a connection with those reporters.
Our next agenda is a meeting with the CEO of Telenor Asia Company. He is a Dennish as Telenor Company is based in Denmark but has reached Pakistan, Bangladesh, India, Thailand and Malaysia. To be honest, Telenor Asia has a bigger stock values compared to Axiata and any other telco companies in Asia. Telenor Asia is now focusing on its prospects in Philippine and Indonesia as well as strengthening its reach in Malaysia.
Next, we hear the Yellow Man story from Alvin. He is the creator of the Yellow Man character that is broadly used as DiGi's product label. I am sure all of you are familiar with the character right? Alvin told us that it all started with a dream; he dreamt of being chased by a big bulky guy and the next day his boss asked him to create a cartoon character to resemble DiGi.
He thought that the monster in his dream could be a really clear example of DiGi; chases people around like a telco line. For Alvin, a telco line should be with the user no matter the location is, the weather would be and that Yellow Man is the pefect face of DiGi Telecommunications.
Then we were brought to the Customer Service section that houses all of the people involved in answering DiGi customers complaints and queries. These people handles postpaid, prepaid and internet related problems and this is certainly the busiest area for everyone.
We can also see that handicapped people are also given the opportunity to work at the Call Centre. Wow, thumbs up DiGi! No discrimination, just equal!
I was stationed with Mani over here who has not stopped receiving calls from customers. He handles the DiGi Caller Tunes so everybody who has problems in buying their favorite tunes will have to deal with Mani! With four years of working experience at the Call Centre, he is very patient and his fingers moves so fast to type and click everywhere on the keyboard. He had been scolded by customers for few times but he said that is the real fun of his job. To apply for the position, you only need a qualification in SPM level with fluency in Malay and English; Mandarin or Tamil would be a bonus ;)
Before we headed home, we bumped into 6ixth Sense band who happened to be at the DiGi headquaters as well. They stopped by to have their lunch since they have a concert with DiGi Jelajah Desa in Tanjung Malim later in the evening. I never thought that they are the 6ixth Sense band until Kak Ruby told me, and they are super cool!
That marks the end of myself as one of the #DGInsiders. Millions of thanks to DiGi Telecommunications for selecting me once again because I truly enjoyed this trip. And I do not mind when DiGi said there will be no iPhone 4S for all of us because that gadget is way too expensive. I am thankful enough to be a part of this event, thank you once again Nuffnang and DiGi!
Visit these Insiders blogs to see their updates about #DGInsideJob ;)